Air Passenger Rights

Denied boarding? Cancelled? Delayed for a long time?

Airlines have a legal obligation to inform you about your rights and where to complain.

Official document of the European Commission about Air Passenger Rights in the European Union:
Air Passenger Rights - PDF (500 KB)

For more information: https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en


Brochure of the European Consumer Centre Germany:
Air Passenger Rights: Travel Smart! - PDF (1.44 MB)

Mobile app "ECC-Net Travel" of the European Consumer Centre Germany:
https://www.evz.de/en/apps-publications/smartphone-apps/ecc-net-travel.html

For more information: https://www.evz.de/en/travelling-motor-vehicles/travel-law/air-travel/air-passenger-rights.html