Contact / Registration for people with reduced mobility

On behalf of EuroAirport, our service provider company CGS Customer Ground Service is giving assistance to people with reduced mobility.

Process of notification for assistance for people with reduced mobility:

  • People with reduced mobility notify their airline at least 48 hrs before their scheduled time of departure of their need of assistance, usually during the reservation process.
  • The airline must notify the service provider of the airport in writing at least 36 hours before the scheduled time of departure of the person with reduced mobility.
  • Passengers needing assistance from the special meeting points should notify the service provider of the airport directly (see contact information below).
  • If no special arrangements have been agreed on with the airline or the service provider at the airport, people with reduced mobility are requested to present themselves at check-in at least 1 hour before scheduled departure time or at the meeting point 2 hours before scheduled departure time.


In case the presentation times are not respected by the passenger, the service provider will do its best effort to ensure a fast assistance, otherwise the defined waiting times will apply.

Contact details for our service provider CGS:

Phone   from Switzerland: +41 (0)61 325 79 48 
from Germany: +49 (0)761 12 00 79 48 
from France: +33 (0)3 89 90 79 48 
Fax  from Switzerland: +41 (0)61 325 49 05 
from Germany: +49 (0)761 12 00 49 05 
from France: +33 (0)3 89 90 49 05 

Assistance is provided by CGS daily from 04.00 h until 00.30 h (depending on the arrival or departure time of the last flight at EuroAirport).